Frequently Asked Questions

To bid on a watch, simply create an account, browse our live auctions, and click the "Place Bid" button on any active listing. You'll need to verify your identity before placing your first bid. Bids are placed in real-time and you'll receive notifications if you're outbid.

Yes, a buyer's premium of 10% is added to the final hammer price. This covers our authentication, insurance, and customer support services. The total amount will be clearly displayed before you confirm your bid.

Every watch listed on our platform undergoes rigorous authentication by our team of expert horologists. We provide a certificate of authenticity with every purchase. Our 14-day authenticity guarantee ensures your peace of mind.

You can sell your watch by clicking "Consign Your Watch" on our homepage. Our team will review your submission, provide a free valuation, and guide you through the consignment process. We handle photography, listing, and customer inquiries.

Seller fees vary based on the watch value and consignment type. Typically, we charge a 5-8% commission on the final sale price. Contact our team for a personalized quote based on your specific watch.

Most watches sell within 7-14 days of listing. The timeline depends on the watch's desirability, market conditions, and auction format. We'll keep you updated throughout the process.

We partner with insured luxury shipping carriers like FedEx and DHL. All watches are securely packaged with tamper-proof seals and fully insured. Shipping times vary by location (3-10 business days internationally).

Yes, we ship worldwide. International buyers are responsible for any applicable customs duties and taxes. We provide all necessary documentation for smooth customs clearance.

We accept bank transfers, credit cards (Visa, Mastercard, Amex), and cryptocurrency for qualified buyers. All payments are processed through our secure payment gateway with 256-bit encryption.

Absolutely. We use industry-leading encryption and PCI-compliant payment processors. Your financial information is never stored on our servers, ensuring complete security for all transactions.

Click the "Sign Up" button in the top right corner. You'll need to provide your email address, create a password, and verify your identity to start bidding. The process takes less than 2 minutes.

Contact our customer support team immediately at support@auctioneer.com or call +971 4 123 4567. We offer a 14-day return policy for authenticity-related issues and 24/7 customer support.